Trust &Â Safety with you in mind
We are working hard to create a safe, reliable, and trustworthy community. Here are some of the things we’re doing behind the scenes to minimize booking risk and create peace of mind.
Â
Risk Monitoring
The Home sweet Home LTD. platform assigns a risk score to every confirmed booking, allowing us to look out for potential suspicious activity.
Identity Verification
In cases where our abuse system flags someone, we may require them to prove that they really are who they say they are.Â
Rights to List
Listing accuracy and the legal right to a space are important to us. Sometimes we’ll ask hosts to provide documentation certifying their control over a given space.
Protected Payments
We guarantee payments, securing and quickly releasing payouts after successful bookings.Â
Real Reviews
After a booking, hosts and guests review each other and the experience with the space. These independent reviews help the community learn what to expect when they book.
Fraud Protection
We require all communication and payments to take place within Home sweet Home LTD. This allows us to support users with fraud safeguards, overtime collection, cancellation protections, and damages disputes.
Additional Safety
Supervision of spaces is required during bookings. Hosts may install security cameras for safety purposes, which are always disclosed to guests upon booking.
Need help? We're here for you.
Our world-class customer support team is available year round via email, chat, and phone to answer your questions or support any safety escalations.
